Communication is a fundamental aspect of all businesses, but it is often overlooked in construction. Failure to communicate clearly can lead to misunderstandings, worker confusion, project delays, and even lawsuits. With growth in construction jobs expected to outpace all other industries, the need for superintendents and project managers who know how to articulate information clearly and effectively will only continue to rise.
Soft skills are now popping up on job descriptions for construction workers. These skills include oral and written communication, organizational skills, and planning. Though these skills are most often requested for project management, it does help to show that successful construction projects require more than grunt work.
Construction managers need to build key relationships with suppliers, employees, and clients. The needs of the clients are paramount. Clients want information as quickly as possible about the progress of their project. Construction managers who act as the liaison between the contractors and the client will need to articulate this without industry jargon.
Developing the Necessary Skills
Despite their best efforts, construction companies still find it difficult to attract managers and lower-level workers with these necessary soft skills. Training on the job does help to alleviate this problem. Team effort that requires contractors from multiple professions to work together also compels contractors to better understand each other’s roles. Additionally, professional organizations may assist with training for important soft skills.
Are you concerned about how you will develop the soft skills in your contract workers to ensure client satisfaction? We can help! Contact ABC Greater Baltimore today by calling 410-324-3928.